CANCELLATION POLICY

Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you will receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you will be charged for each of these deliveries, unless you choose to pay in advance.

 

Some subscriptions may auto-renew at the end of their duration. If you do not want to renew a subscription you can cancel it.

 

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

 

See our returns policy for more details on returns and refunds.

 

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

 

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you cannot cancel the order, but you can request a full or partial refund in accordance with our returns policy.

 

Try before you buy

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

 

Non-Refundable Exclusions & Custom PC Builds

• Opened & Consigned PC Components: Any opened components or hardware parts purchased and subsequently consigned by the client post-purchase for integration into a bespoke PC build, workstation, or system assembly are deemed used. Because these items have been handled, unsealed, and built to personalized specifications, both the individual components and the completed build are strictly non-refundable and exempt from distance cancellation cooling-off periods once assembly has commenced.

• Software, Warranties & Services: Any digital software licenses, extended warranties, protection plans, or service packages that include technical support, labor retainers, or diagnostic bench hours are non-refundable once activated, registered, or commenced.